RETURNS & EXCHANGES

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Returns:

All sales are final. If you have any questions or concerns regarding the items you have received, please contact orders@thesecretserumskincare.com. To properly assist you, please include your name and order number in the subject line. 

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Exchanges: 

Product must contain original packaging to qualify. The Secret Serum Skincare reserves the right to deny any requests that do not meet our policy.  Original shipping fees are non-refundable and exchange shipping cost is the responsibility of the consumer. Please keep proof of postage until your exchange is finalized. To request an exchange, email orders@thesecretserumskincare.com with details regarding your request. Include your order number and contact information within the email. 

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SHIPPING

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You will receive an automatic confirmation when your order has been placed. 

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Please allow 3-5 business days for order processing. This may take longer during new releases or major holidays.

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The Secret Serum Skincare will email you with updates and tracking information once your order has shipped. 

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The Secret Serum Skincare is not responsible for items lost or stolen during transit. All risks associated are assumed by the courier. Please direct all questions and concerns to orders@thesecretserumskincare.com